COOKIE POLICY

Incharge Wellbeing Ltd
Trading as Incharge Wellbeing and Incharge Futures

Last updated: 25 September 2026

1. About this Cookie Policy

This Cookie Policy explains how Incharge Wellbeing Ltd ("we", "us" or "our") uses cookies and similar technologies when you visit www.inchargewellbeing.com.

Our website is built and hosted using Squarespace.

We aim to use cookies and other website technologies in a proportionate and privacy-conscious way. This is particularly important because our website and some of our services may be accessed by children and young people as well as adults.

This Cookie Policy should be read alongside our Privacy Policy, which explains more generally how we collect, use, store and protect personal information.

2. Who we are

The website is operated by:

Incharge Wellbeing Ltd
Company number: 11474911
Registered in England and Wales

Registered office:
4th Floor Office 205
Regent Street
London
W1B 4HB

Privacy Lead: Diana Rogerson
Email: contact@inchargewellbeing.com

3. What are cookies?

Cookies are small pieces of information stored on your computer, tablet, mobile phone or other device when you visit a website.

They can be used to make websites work correctly, remember preferences, maintain shopping baskets or accounts, protect website security and understand how visitors use a website.

Some cookies last only for the duration of your browsing session and are deleted when you close your browser. These are known as session cookies.

Others remain on your device for a specified period or until they are deleted. These are known as persistent cookies.

Cookies may be placed by us or by Squarespace on our behalf ("first-party cookies"), or by another organisation providing services through the website ("third-party cookies").

4. Similar technologies

The rules applying to cookies can also apply to other technologies that store information on, or access information from, your device.

These may include local storage, session storage, pixels, tags and scripts.

For simplicity, this Policy generally refers to all of these as "cookies" or "similar technologies".

5. The law that applies

Our use of cookies and similar technologies is principally governed by:

the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), as amended;
the UK General Data Protection Regulation ("UK GDPR");
the Data Protection Act 2018; and
the Data (Use and Access) Act 2025.

Where information collected through cookies constitutes personal information, UK data-protection law also applies.

Visitors located outside the United Kingdom may have additional rights under the laws applicable in their country.

6. How we use cookies

We use cookies for two main purposes:

Necessary cookies

These are required for the website and services requested by visitors to operate securely and effectively.

They may be used for purposes such as:

website security;
preventing fraudulent or malicious activity;
maintaining shopping carts and checkout;
providing customer accounts or login functionality;
processing orders;
remembering cookie choices; and
supporting website features requested by the visitor.

Necessary cookies do not require consent where an exemption under applicable law applies.

Analytics and performance cookies

Squarespace provides analytics tools that help us understand generally how our website is being used, including information such as visits, traffic sources and interactions with pages.

These cookies are non-essential.

Although UK law permits certain limited statistical technologies to operate without consent where specific requirements are satisfied, we currently take the simpler approach of restricting Squarespace analytics and performance cookies until a visitor chooses to accept them.

If you decline non-essential cookies, these analytics cookies will not be used in the normal way and some of the statistical information available to us through Squarespace may therefore be incomplete.

7. Marketing and advertising cookies

At the date of this Policy, we do not intentionally use website advertising or retargeting cookies.

We use social-media platforms, including Pinterest, Instagram, Youtube, LinkedIn and other social channels, as communication and content-distribution channels, but this does not mean that we use their advertising-tracking technologies on our website.

If we later introduce advertising, retargeting, conversion tracking or similar technologies, we will review our consent arrangements and update this Policy before or when those technologies are introduced.

We will not intentionally use information obtained through our professional services, including information relating to health, disability, neurodiversity, SEND, safeguarding, coaching, hypnotherapy or other sensitive matters, for behavioural advertising.

8. Squarespace

Our website is hosted and operated using Squarespace.

Squarespace uses cookies and similar technologies to provide and secure the website and to support features such as customer accounts, ecommerce, checkout and website analytics.

The particular cookies used can vary according to the functions a visitor uses.

Squarespace may update or change its technologies from time to time. We therefore review this Policy periodically and update the information below where appropriate.

9. Necessary Squarespace cookies

The following are some of the principal necessary or preference technologies that may be used on our website, depending on the feature being used:

  
    Cookie / technology
    Purpose
    Typical duration
  
    Crumb
    Helps protect the website against cross-site request forgery
    Session
  
    CART
    Records when a visitor has added something to a shopping cart
    2 weeks
  
    hasCart
    Indicates that the visitor has a shopping cart
    2 weeks
  
    CHECKOUT_WEBSITE
    Helps identify the correct website during checkout where applicable
    Session
  
    Commerce-checkout-state
    Helps maintain checkout state for certain payment processes
    Session
  
    orderStatusSessionToken
    Authenticates access to an order-status page
    Up to 1 year
  
    RecentRedirect
    Helps prevent redirect loops
    Approximately 30 minutes
  
    ss_performancecookiesAllowed
    Records the visitor's analytics/performance cookie choice
    30 days
  
    ss_marketingcookiesAllowed
    Records the visitor's marketing cookie choice
    30 days
  
    squarespace-announcement-bar
    Remembers when a visitor dismisses an announcement bar, where used
    Persistent local storage
  
    squarespace-popup-overlay
    Remembers when a visitor dismisses a promotional pop-up, where used
    Persistent local storage
  
    squarespace-video-player-options
    Remembers video-player preferences for Squarespace-hosted video, where used
    Persistent local storage

Not every cookie listed above will be placed during every visit. Cookies are used according to the website functions a visitor actually interacts with.

Other necessary Squarespace technologies may also be used where a particular Squarespace feature is enabled.

10. Squarespace analytics and performance cookies

If you consent to analytics and performance cookies, Squarespace may use the following technologies to help provide website analytics:

  
    Cookie
    Purpose
    Duration
  
    ss_cid
    Identifies unique visitors and helps measure sessions
    2 years
  
    ss_cpvisit
    Helps identify visitors and measure website sessions
    2 years
  
    ss_cvisit
    Measures visitor sessions
    30 minutes
  
    ss_cvr
    Helps identify unique visitors and website sessions
    2 years
  
    ss_cvt
    Measures website sessions
    30 minutes

These cookies help provide information through Squarespace Analytics, such as website visits and traffic sources.

Our website is configured to restrict these non-essential cookies unless you choose to accept them.

11. Squarespace Activity Log

We currently have Squarespace Activity Log disabled.

We therefore do not intentionally use that Squarespace feature to collect and review individual visitor activity information.

We may change website functionality in the future where there is a legitimate business reason to do so. Any material change affecting how personal information is collected will be reviewed against our privacy obligations and reflected in our policies where appropriate.

12. Third-party content and services

Our website may contain links to external websites or services, including social-media platforms.

Simply following a link from our website takes you to another organisation's website, where that organisation's own privacy and cookie practices will apply.

Some website features may also include embedded third-party content, such as video, scheduling, payment or other functionality.

Where third-party technology stores or accesses information on your device through our website, we will seek to ensure that it is managed in accordance with applicable cookie and data-protection requirements.

Some third-party integrations operate their own consent mechanisms or privacy controls.

13. E-commerce and payments

If you purchase a service or other item through our website, necessary cookies and similar technologies may be used to:

maintain your shopping basket; operate checkout; authenticate transactions; prevent fraud; process your order; and provide access to information relating to your purchase.

Payment processing may involve a third-party payment provider made available through our Squarespace checkout.

The payment provider will process information in accordance with its own privacy arrangements as well as any applicable contractual arrangements with us or Squarespace.

14. Your cookie choices

When you first visit our website, you are presented with a cookie banner explaining your choices.

You can choose to:

Accept all
Decline non-essential
or
Manage cookies

Necessary cookies can operate without your consent where they are required to provide a service you have requested or another applicable legal exemption applies.

Non-essential analytics and performance cookies are restricted unless you choose to allow them.

Simply continuing to browse our website is not treated as consent to non-essential cookies.

15. Changing or withdrawing your consent

You can change your cookie choices at any time.

A Cookie Preferences control remains available on our website so that you can review or change your choices.

Where we rely on consent, withdrawing your consent is intended to be as straightforward as giving it.

Withdrawal of consent does not affect the lawfulness of any processing that occurred before consent was withdrawn.

You can also control or delete cookies through your browser settings.

If you block all cookies, including necessary cookies, some parts of the website, customer accounts, shopping or checkout functionality may not operate correctly.

16. Children and young people

Some services provided through Incharge Wellbeing and Incharge Futures are designed for children and young people.

We therefore take particular care about technologies used on parts of our website that may be accessed by younger visitors.

We aim to minimise unnecessary tracking and do not intentionally use website information about children for behavioural advertising or retargeting.

We do not combine information provided by a young person through coaching, educational, safeguarding or other professional services with website tracking information for advertising purposes.

Young people can find further information about how we use and protect their information in our Young Person's Privacy & Safety Guide.

17. International processing

Squarespace and other service providers supporting our website may process information in countries outside the United Kingdom.

Where personal information is transferred internationally and we are responsible for that transfer, we take appropriate steps in accordance with UK data-protection law.

Further information about international transfers and the organisations we use is available in our Privacy Policy.

18. How long cookies remain on your device

Different cookies remain on a device for different periods.

Some are session cookies and disappear when the browser session ends. Others remain for a defined period or until they are deleted.

The tables above show the typical duration of relevant Squarespace cookies based on the information currently provided by Squarespace.

Squarespace or another technology provider may change cookie names, functions or retention periods as its services develop.

19. Changes to this Policy

Website technologies and legal requirements can change.

We may update this Cookie Policy where:

our website functionality changes;
we introduce or remove third-party services;
our use of cookies changes; or
relevant law or regulatory guidance changes.

The latest version will always be published on our website and will state the date it was last updated.

If we introduce a new technology that requires consent for a purpose materially different from one you have already agreed to, we will seek a new consent where required.

20. Privacy

Some information collected through cookies or similar technologies may constitute personal information.

For more information about how we collect, use, store, share and protect personal information, your data-protection rights, and how to contact us about privacy matters, please read our Privacy Policy.

21. Contact us

If you have any questions about this Cookie Policy or the technologies used on our website, please contact:

Privacy Lead: Diana Rogerson
Incharge Wellbeing Ltd
4th Floor Office 205
Regent Street
London
W1B 4HB

Email: contact@inchargewellbeing.com

Last updated: 25 September 2026