TERMS & CONDITIONS
INCHARGE WELLBEING LTD
Last updated: 25 September 2026
These Terms & Conditions apply to services supplied by Incharge Wellbeing Ltd, trading as Incharge Wellbeing, Incharge Futures and any other trading name expressly identified as part of Incharge Wellbeing Ltd.
Incharge Wellbeing Ltd is a company registered in England and Wales under company number 11474911, with registered office at 4th Floor Office 205, Regent Street, London, W1B 4HB.
For the purposes of these Terms:
“we”, “us” and “our” mean Incharge Wellbeing Ltd and, where appropriate, Diana Rogerson acting on its behalf.
“Client” or “Participant” means the individual receiving the service.
“Purchaser” means the individual or organisation paying for the service.
“Parent/Carer” means a person with parental responsibility or other appropriate legal authority for a participant under 18.
“Organisation” includes schools, colleges, universities, charities, businesses and other bodies commissioning our services.
“Young Person” may be used descriptively for participants aged approximately 14–25, particularly within Incharge Futures. Where legal status matters, a “child” or “under-18 participant” means someone who has not yet reached their 18th birthday. A participant aged 18 or over is an adult, even where we continue to describe them as a young person in the context of our programmes.
Please read these Terms before booking or purchasing a service. By purchasing, booking or entering into a written agreement for our services, you agree to these Terms.
Where a particular service page, proposal, booking confirmation or written service agreement contains additional terms, those terms form part of the agreement. If there is a conflict, the specific written terms relating to the service will normally take precedence, except where this would affect statutory consumer rights, safeguarding duties or other requirements of law.
1. OUR SERVICES
Incharge Wellbeing provides a range of personal development, wellbeing, education and professional services.
Depending upon the service selected, these may include coaching, hypnotherapy, meditation, wellbeing practices, reflective and somatic practices, personal development, spiritual mentorship, career and educational exploration, Future Compass, Future by Design, parent support, workshops, group programmes, school and organisational programmes, talks, training and consultancy.
Not every approach is used with every client. The content and methods used will depend upon the service purchased, the participant's age, circumstances, aims and suitability.
Where appropriate and agreed, reflective frameworks such as astrology and Human Design may also be incorporated into individual work. These are interpretive, non-clinical frameworks. They are not medical, psychological, psychometric or diagnostic assessments and are not used to determine that a participant must pursue a particular education, career or life path.
We reserve the right to decline, adapt, pause or discontinue a particular method where we reasonably consider that it falls outside our competence, insurance, appropriate professional scope or the participant's best interests.
2. PROFESSIONAL SCOPE
Our services are intended to support reflection, personal development, wellbeing, education, decision-making and the exploration of possibilities.
Unless expressly stated otherwise, our services are not medical treatment, psychiatry, clinical psychology, psychotherapy, financial advice, legal advice or regulated educational admissions advice.
Nothing provided through coaching, hypnotherapy, educational guidance, astrology, Human Design or other reflective work should be treated as a substitute for appropriately qualified medical, psychological, psychiatric, legal, financial or other professional advice where this is required.
Where career, university, education or training possibilities are discussed, information may change over time. Clients and families remain responsible for checking current entry requirements, application deadlines, professional requirements and other material information directly with the relevant institution or official source before acting upon it.
3. NO GUARANTEE OF A PARTICULAR OUTCOME
We will provide services with reasonable care and skill.
However, coaching, therapy, wellbeing, education and personal-development work involve many factors outside our control. We therefore cannot guarantee a particular emotional, educational, career, relationship, financial, health or other outcome.
Future Compass and Future by Design are designed to increase self-knowledge, exploration and informed decision-making. They do not guarantee admission to any educational institution, employment, career success or a particular future outcome.
The purpose of personalised guidance is to support informed human decision-making, not to make those decisions on behalf of the participant.
Nothing in these Terms restricts any statutory right that cannot lawfully be restricted.
WORKING WITH CHILDREN AND YOUNG PEOPLE
4. SERVICES FOR PARTICIPANTS UNDER 18
We work with young people, including clients aged 14–17, both online and in person where appropriate.
For direct one-to-one services purchased privately for a person under 18, we will normally require:
consent from a parent or person with parental responsibility;
the young person's own willingness to participate;
appropriate contact and emergency information; and
agreement about practical arrangements, confidentiality and parental involvement.
We regard the young person's participation as important. A parent may purchase a service, but this does not mean that the young person will be forced to participate or that the parent will control what is discussed during the sessions.
If a young person does not wish to continue, we will consider their age, maturity, welfare and the circumstances before deciding whether it is appropriate for work to continue.
Where services are commissioned through a school or other Organisation, consent and participation arrangements may be governed additionally by the Organisation's policies, safeguarding framework and lawful authority. Any arrangements will be agreed with the commissioning Organisation before delivery.
5. ONE-TO-ONE WORK WITH UNDER-18s
One-to-one sessions with children and young people may take place online or in person.
Where a participant under 18 is meeting us individually without a parent/carer present, appropriate written consent and safeguarding arrangements will be agreed beforehand.
Depending on the age of the young person and nature of the service, a parent/carer may remain nearby or be contactable during the session.
For online sessions, the young person should normally participate from an appropriate, safe and reasonably private environment.
Direct communication with an under-18 participant outside sessions will be limited to what is reasonably necessary for the service and will take place through appropriate agreed channels. We do not use informal private social-media communication as a substitute for professional communication with children.
6. SAFEGUARDING AND CHILD PROTECTION
The welfare and safety of a child or young person takes priority over ordinary confidentiality.
We operate in accordance with our Safeguarding & Child Protection Policy, which should be read alongside these Terms.
Where we reasonably believe that a child, young person or adult is at risk of harm, abuse, neglect or exploitation, information may be shared with an appropriate parent/carer, safeguarding professional, school Designated Safeguarding Lead, local authority, police, healthcare service or other appropriate body where this is necessary or required by law.
Where appropriate to the work being undertaken, evidence of our current DBS status may be made available to parents/carers or commissioning Organisations on reasonable request and handled in a manner that also respects the personal information contained within DBS documentation.
We maintain appropriate insurance for the professional services we provide. Evidence may be provided to commissioning Organisations where reasonably required.
CONFIDENTIALITY AND PARENTAL INVOLVEMENT
7. CONFIDENTIALITY
Information shared during individual sessions will normally be treated confidentially.
Confidentiality may be limited where:
a safeguarding concern arises;
there is a serious and credible risk of harm to the client or another person;
disclosure is required by law, court order or another legal obligation;
the client expressly authorises disclosure;
information needs to be shared for appropriate professional supervision, in which case identifying information will be minimised wherever reasonably possible; or
another lawful and professionally appropriate reason requires disclosure.
Confidentiality can never be promised absolutely where safeguarding or legal obligations apply.
8. CONFIDENTIALITY FOR YOUNG PEOPLE
Being under 18 does not mean that everything a young person says will automatically be reported to their parent.
We want young people to have an appropriate degree of privacy so that they can engage honestly and meaningfully.
At the beginning of the work, we will explain to both the young person and parent/carer:
what will ordinarily remain private;
what information may appropriately be shared;
whether a parent debrief forms part of the service; and
the circumstances in which safeguarding or legal concerns would require confidentiality to be broken.
Where a service includes a parent/carer debrief, the purpose is to help the parent support the young person. It is not intended to provide a transcript or detailed account of private conversations.
Where appropriate, we will discuss with the young person what can usefully be shared with the parent before doing so.
For participants aged 18 or over, the participant is an adult client. If a parent or other person has paid for their service, payment does not give that person an automatic right to information about sessions, records or personal data.
RECORDING, RESEARCH AND TESTIMONIALS
9. RECORDING SESSIONS
Sessions will not routinely be audio- or video-recorded.
Where recording is proposed for a legitimate purpose, separate informed consent will be obtained beforehand.
Participation in recording is optional unless recording is integral to a service and has been clearly disclosed before purchase.
For a participant under 18, appropriate consent arrangements will take account of both parental responsibility and the young person's age, maturity and wishes.
10. RESEARCH, CASE STUDIES, PHOTOGRAPHS AND TESTIMONIALS
Booking our services does not give us permission to use a participant's name, image, recording, testimonial, case history or identifiable personal information for research, publicity, social media, teaching or marketing.
Where we wish to use any such material, separate and specific consent will be sought.
Participation is voluntary and refusal will not adversely affect the service provided.
Research involving participants will be subject to appropriate separate information and consent procedures.
BOOKING AND PAYMENT
11. PRICES
The price of a service will be provided before purchase or booking.
Consumer prices displayed on our website include any taxes that are required to be included in the advertised price.
Prices may be changed for future bookings, but a price that has already been agreed for an existing booking or programme will not be increased retrospectively unless the client expressly agrees.
12. PAYMENT
Unless expressly agreed otherwise, payment must be made according to the arrangements shown when the service is purchased or confirmed.
Some programmes may be offered with a payment plan.
A payment plan is simply a method of paying the total programme fee over an agreed period. Individual instalments do not represent separate purchases of individual sessions.
Where a fixed instalment plan is offered, it will not automatically continue beyond the number of payments stated at checkout or in the booking confirmation.
Stopping attendance does not, by itself, automatically cancel a payment agreement. Any cancellation and remaining payment obligations will instead be determined under the cancellation provisions below and applicable consumer law.
Where payment becomes overdue, we may pause future sessions or work after giving reasonable notice until the account is brought up to date.
CONSUMER CANCELLATION RIGHTS
13. ONLINE AND DISTANCE PURCHASES — 14-DAY CANCELLATION PERIOD
If you are a consumer and purchase a service online, by telephone or otherwise at a distance, you will normally have the statutory right to cancel the contract within 14 days beginning the day after the contract is entered into, without giving a reason.
You may cancel by emailing us or sending any other clear written statement that you wish to cancel.
A model cancellation form appears at the end of these Terms, although you do not have to use it.
14. STARTING WORK DURING THE 14-DAY PERIOD
You may wish us to start providing your service before the 14-day cancellation period has ended.
For example, this may include:
reviewing a questionnaire;
reviewing background information;
undertaking personalised preparation;
preparing astrology, Human Design or other personalised material;
preparing a Future Compass or Personal Future Blueprint;
providing a coaching, therapy or guidance session; or
beginning other work specifically requested for you.
Where required by law, we will obtain your express request for work to begin during the cancellation period.
If you then cancel before the 14 days have expired, you may be required to pay a reasonable and proportionate amount for the services that have already been supplied.
If the service has been fully performed within the cancellation period following your express request and acknowledgement, your statutory cancellation right may end once the service has been completely performed.
Acceptance of these Terms alone does not replace any separate express consent or acknowledgement required by law.
15. DIGITAL CONTENT
Where paid digital content is supplied independently of or as part of a service, your statutory rights in relation to digital content remain unaffected.
If digital content is to be supplied immediately during a statutory cancellation period in circumstances where the law requires express consent and acknowledgement of the resulting loss of cancellation rights, this will be obtained separately.
SESSION CANCELLATION AND REFUNDS
16. RESCHEDULING A SESSION
Please provide as much notice as possible if you need to change an appointment.
Unless a service-specific agreement states otherwise, we ask for at least:
48 hours' notice for an in-person appointment, and
24 hours' notice for an online appointment.
Where less notice is given, a reasonable late-cancellation charge may apply where the cancellation has caused us loss, including reserved professional time that could not reasonably be reallocated.
Any cancellation fee will be applied fairly and in accordance with applicable consumer law.
17. MISSED APPOINTMENTS AND LATE ARRIVAL
Please be available at the agreed start time.
If you arrive late, we will make reasonable efforts to provide the remaining session time but cannot guarantee that the session can be extended where another booking follows.
A missed appointment without reasonable notice may be treated in the same way as a late cancellation.
18. CANCELLING A PROGRAMME AFTER THE STATUTORY CANCELLATION PERIOD
Programmes such as Future by Design, coaching programmes or other multi-session services are purchased as complete programmes rather than as unrelated individual sessions.
If you decide to discontinue a programme, please notify us in writing.
Any refund or remaining amount payable will be calculated fairly, taking account of:
services already provided;
sessions already delivered;
personalised preparation already undertaken;
personalised documents or materials already created or supplied;
reasonable non-recoverable costs incurred specifically for the booking;
payments already made; and
costs reasonably saved because the remainder of the service will not be supplied.
We will not automatically retain all money paid simply because a programme has been cancelled.
Likewise, stopping participation does not automatically erase payment properly due for work already supplied.
Nothing in this section affects statutory cancellation or consumer remedies.
Full details are available in our Cancellation, Rescheduling & Refund Policy.
19. COMPLETED SERVICES
Payment for an attended and properly delivered session is not refundable merely because the participant later decides that they did not like the outcome or did not achieve the result they hoped for.
This does not affect a consumer's statutory remedies where a service has not been provided with reasonable care and skill or otherwise does not comply with applicable consumer law.
20. CANCELLATION BY US
We may need to reschedule a session because of illness, emergency or circumstances reasonably outside our control.
We will offer an alternative appointment wherever reasonably possible.
If we cancel a service and cannot provide an appropriate alternative, we will refund the amount paid for the part of the service that has not been provided.
SUITABILITY, HEALTH AND SAFETY
21. HEALTH AND RELEVANT INFORMATION
For some services we may ask about health, disability, neurodivergence, medication, emotional wellbeing or other relevant circumstances in order to assess suitability, make appropriate adjustments and deliver the service safely.
Please provide information that is accurate to the best of your knowledge and tell us about material changes where they are relevant to the work.
Health and other special-category personal data will be handled in accordance with our Privacy Policy and applicable data-protection law.
22. MEDICAL AND MENTAL-HEALTH SUPPORT
Our services are not an emergency, crisis or acute mental-health service.
If we reasonably believe that a person's needs fall outside the safe scope of our services, we may pause or decline the work and suggest that they seek assistance from an appropriately qualified healthcare or mental-health professional.
Where an immediate risk to life or safety exists, emergency or safeguarding services may need to be contacted.
We may ask for medical approval before undertaking a particular therapeutic or wellbeing technique where there is a reasonable safety reason for doing so.
23. HYPNOTHERAPY AND AUDIO MATERIAL
Hypnotherapy, meditation or relaxation recordings must not be used while driving, operating machinery or undertaking an activity requiring full attention.
Recordings supplied to an individual client are for that client's personal use unless otherwise agreed and must not be copied, sold or distributed.
ACCESSIBILITY AND EQUAL TREATMENT
24. REASONABLE ADJUSTMENTS
We aim to provide services fairly and inclusively.
If you or the participant has a disability, neurodivergence, learning need, communication need or another requirement that may affect participation, please tell us about any adjustment that may help.
We will consider reasonable adjustments in accordance with applicable equality law and the nature of the service.
Where services are delivered for a school or Organisation, we may work with the Organisation to agree appropriate adjustments and support arrangements.
PROFESSIONAL BOUNDARIES AND BEHAVIOUR
25. PROFESSIONAL RELATIONSHIP
We will treat clients with dignity, respect and appropriate professional boundaries.
Clients, parents and representatives of Organisations are expected to do the same.
Threatening, violent, discriminatory, harassing, abusive or seriously inappropriate behaviour may result in a session being ended or services being terminated.
Where it is safe and appropriate to do so, we will explain the reason and consider fairly what should happen to any payment relating to work not yet supplied.
A participant should not attend a session under the influence of alcohol or recreational drugs where this would make participation unsafe or inappropriate.
26. CONTACT BETWEEN SESSIONS
Routine contact between sessions should take place through the agreed professional channels.
Messages are normally dealt with during business hours and we do not provide continuous or emergency support between appointments.
Individual programmes may include specific between-session support; where so, this will be described separately.
INTELLECTUAL PROPERTY
27. OUR MATERIALS
Unless expressly stated otherwise, all intellectual property in our original programmes, frameworks, reports, worksheets, recordings, meditations, presentations, guides, Future Compass materials, Future by Design materials, Personal Future Blueprints and other resources remains the property of Incharge Wellbeing Ltd or the relevant rights holder.
Materials supplied to an individual client may be used for their personal, non-commercial use.
They may not be copied, republished, resold, uploaded publicly, distributed, licensed, adapted for commercial use or represented as another person's work without prior written permission.
28. SCHOOLS AND ORGANISATIONS
Materials supplied to a school or Organisation may be used only within the scope of the licence or permission agreed for that engagement.
Purchase of a workshop, training programme or consultancy service does not automatically transfer ownership of the underlying intellectual property or give permission to reproduce the programme for future independent delivery.
SCHOOLS, BUSINESSES AND OTHER ORGANISATIONS
29. ORGANISATIONAL BOOKINGS
Where a school, college, company, charity or other Organisation commissions services, the contract may additionally include a proposal, purchase order, service agreement, statement of work or other written terms.
The Organisation is responsible for ensuring that it has the appropriate authority and lawful basis to commission the activity, involve relevant participants and share information with us.
Safeguarding, consent, supervision, accessibility, venue arrangements, emergency procedures, data sharing and other responsibilities will be agreed where relevant to the engagement.
Where work takes place within a school or other setting, we will comply with reasonable safeguarding and safety requirements applicable to that setting.
The Organisation should identify an appropriate contact and, where children are involved, the relevant safeguarding contact or Designated Safeguarding Lead.
30. ORGANISATION-SPECIFIC CANCELLATION TERMS
Cancellation, postponement, invoicing and payment provisions for organisational workshops, training, consultancy or events may be specified separately in the proposal or service agreement.
Where specific written terms have been agreed for that booking, they will apply.
Statutory consumer cancellation rights described elsewhere in these Terms apply to consumers and do not necessarily apply to business-to-business or organisational contracts.
DATA PROTECTION
31. PERSONAL INFORMATION
We process personal information in accordance with applicable data-protection legislation and our Privacy Policy.
The Privacy Policy explains, among other things:
what information we collect;
why we use it;
our lawful bases for processing;
how long information is retained;
when information may be shared;
how children's information is handled;
how special-category information such as health data may be processed; and
the rights of individuals in relation to their personal data.
Booking a service confirms that you have been given access to the Privacy Policy. It does not mean that you are deemed to have consented to every type of data processing; where data-protection law requires specific consent, it will be obtained appropriately.
LIABILITY
32. OUR RESPONSIBILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
failure to exercise the reasonable care and skill required by consumer law; or
any other liability that cannot lawfully be excluded or restricted.
For consumer clients, we are responsible for loss or damage that is a reasonably foreseeable consequence of our breach of contract or negligence.
We are not responsible for loss or damage that was not reasonably foreseeable or that was not caused by a breach on our part.
We are not responsible for a client's independent decision merely because it was discussed during coaching, educational or reflective work, provided that the service itself was delivered with the care and skill required by law.
Nothing in these Terms affects your statutory rights.
For Organisation clients, any agreed limitation of liability may instead be set out in the relevant service agreement or proposal and will be subject to applicable law.
TERMINATING SERVICES
33. OUR RIGHT TO END OR PAUSE THE WORK
We may reasonably pause or terminate services where:
fees remain unpaid after reasonable notice;
continuing the service would create a safeguarding or safety concern;
the client's needs fall materially outside our professional scope;
the professional relationship has irretrievably broken down;
serious or repeated abusive behaviour occurs; or
another substantial breach of these Terms occurs.
Where work is terminated, payments and any refund due will be dealt with fairly in accordance with these Terms and applicable law.
Where appropriate, we will endeavour to signpost the client to another suitable source of support.
COMPLAINTS
34. RAISING A CONCERN
If you are unhappy with any aspect of our service, please contact us in writing at contact@inchargewellbeing.com Formal complaints will be handled under our Complaints & Concerns Procedure.
We aim to acknowledge formal complaints within 5 working days and normally provide a substantive response within 20 working days, although complex matters may require longer. Different statutory requirements may apply to particular complaints, including data-protection complaints.
CHANGES TO THESE TERMS
35. UPDATES
We may update these Terms from time to time to reflect changes in our services, business or legal obligations.
The Terms in force when you make a booking will ordinarily apply to that contract.
We will not use a later version of these Terms to remove or materially reduce rights that have already arisen under an existing consumer contract without an appropriate legal basis or your agreement.
Where a material change legitimately affects an ongoing programme, we will provide reasonable notice.
GENERAL TERMS
36. EVENTS OUTSIDE OUR REASONABLE CONTROL
Neither party will be treated as being in breach because of a delay caused by circumstances genuinely outside their reasonable control.
Where such circumstances materially prevent us from delivering a service, we will seek to rearrange it.
If performance becomes impossible or an appropriate alternative cannot reasonably be provided, amounts paid for services that will not be supplied will be dealt with fairly and in accordance with applicable law.
37. THIRD-PARTY RESOURCES
We may recommend or link to books, websites, educational institutions, courses, applications, professionals or other third-party resources.
Unless expressly stated otherwise, these are independent third parties and we are not responsible for their content, availability, terms or subsequent actions.
Clients should make their own assessment before entering into an agreement with a third party.
38. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.
39. NO WAIVER
If either party does not immediately enforce a right under these Terms, this does not mean that the right has been waived.
40. GOVERNING LAW
These Terms and contracts with Incharge Wellbeing Ltd are governed by the laws of England and Wales.
If you are a consumer resident elsewhere and mandatory consumer law gives you additional protections or rights to bring proceedings in another competent court, nothing in these Terms is intended to remove those rights.
For contracts with Organisations acting in the course of business, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.
Where our policies overlap, safeguarding and immediate safety obligations take priority over ordinary confidentiality and complaints timescales; mandatory legal requirements take priority over our internal procedures; and specific service terms may supplement these policies but cannot remove statutory rights.
41. COMPANY AND CONTACT INFORMATION
Incharge Wellbeing Ltd
Trading as Incharge Wellbeing and Incharge Futures
Company number: 11474911
Registered in: England and Wales
Registered office: 4th Floor Office 205, Regent Street, London, W1B 4HB
Email: contact@inchargewellbeing.com
Website: https://www.inchargewellbeing.com
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel a consumer contract during the applicable statutory cancellation period. You may also cancel simply by sending us a clear written statement.
To: Incharge Wellbeing Ltd
Email: contact@inchargewellbeing.com
I hereby give notice that I wish to cancel my contract for the following service:
Service purchased: ______________________________
Order/booking number, if applicable: ______________________________
Date ordered: ______________________________
Name of purchaser: ______________________________
Name of participant, if different: ______________________________
Address: ______________________________
Signature: ______________________________
(only required if sent on paper)
Date: ______________________________
Last updated: 25 September 2026